Homeworkify Refund Policy

At Homeworkify, we strive to provide high-quality services to all our users. This refund policy outlines the terms and conditions under which refunds may be issued for the Homeworkify mobile app and paid homework help or assignment assistance services. For further details, please refer to our Terms of Service and Privacy Policy.

1. General Refund Policy

Refunds are issued at our discretion based on the specific circumstances outlined below. To request a refund, users must contact our support team within the applicable time frame and provide detailed information about the issue.

2. Refund Policy for Homeworkify Mobile App

a. In-App Purchases

  • Refunds for in-app purchases made via Google Play or Apple App Store are governed by their respective refund policies.
  • Users must contact Google Play or Apple Support directly for refunds related to in-app purchases.

b. Subscription Services

  • If a subscription is canceled within the trial period (if applicable), no charges will be incurred.
  • Refunds for unused subscription periods may be issued if the cancellation is requested within 7 days of the billing date and if no significant service usage occurred during that time.

3. Refund Policy for Paid Homework Help and Assignment Services

a. Eligibility for Refund

Refunds may be considered in the following cases:

  1. Incomplete or Incorrect Delivery:
    • If the assignment or homework help provided does not meet the requirements specified at the time of order.
    • The user must provide evidence of unmet requirements within 3 business days of delivery.
  2. Missed Deadlines:
    • If Homeworkify fails to deliver the completed work within the agreed timeline without prior notification.
  3. Duplicate Payment:
    • If a user accidentally makes duplicate payments for the same service, the extra payment will be refunded.

b. Non-Refundable Scenarios

  • If the assignment or service has already been approved or utilized by the user.
  • Services purchased during promotional periods or with discounts, unless explicitly mentioned otherwise.
  • Requests are submitted after 7 business days from the completion date.

c. Partial Refunds

In cases where only a portion of the service was delivered satisfactorily, a partial refund may be issued.

4. USA-Specific Refund Policies

For our users in the USA, Homeworkify complies with local consumer protection laws, including the following provisions:

  • Refunds will be processed within 7-10 business days upon approval.
  • Disputes regarding quality or delivery must be submitted to our support team within the applicable time frame mentioned above.
  • Payments made via third-party platforms (e.g., Google Pay, Apple Pay) may be subject to additional refund processing times based on the platform’s policies.

5. Refund Process

To request a refund:

  1. Contact Support: Email us at refunds@homeworkify.com.co or use the contact form on our website.
  2. Provide Details: Include your order ID, the service or subscription purchased, and the reason for the refund request.
  3. Review and Resolution: Our team will review your request and respond within 3-5 business days with a resolution.

6. Changes to the Refund Policy

Homeworkify reserves the right to update or modify this refund policy at any time. Changes will be effective upon posting on our website or mobile app. For the most current terms, please visit our Homepage.

7. Contact Us

For any questions or concerns regarding refunds, please reach out to us:

Additional Resources

  • Learn more about our Services.
  • Explore our FAQs for quick answers to common questions.
  • Visit the Mobile App Page for app-specific details and support.